Booking terms and conditions

Booking terms and conditions

Correct spelling of names

It is your responsibility to ensure the names shown on this booking are exactly the same as the First and Last names on Passports or drivers licences. Aussie Getaways accepts no responsibility for additional costs or inability to travel because of incorrect spelling of names.

Payment required at time of booking

All airfares are instant purchase and need to be paid in full at the time of booking to confirm the cost also A minimum non-refundable deposit of $330 per person is required within seven days of making your reservation. This deposit can be higher depending on the requirements of the tour operators within your package with a current maximum of $800.00 per person. If this deposit is not received within the 7 days we will have no option but to treat your booking as cancelled.

For Norfolk Island the deposit is up to a maximum of $1550 per person which includes the airfares and this is required within 3 days. Please refer to the terms and conditions on the back of the brochure for the package you are booking.

Air booking service fee

A $33 per person service fee will apply to all air reservations made on clients behalf. It has been necessary to introduce this fee in order to cover the cost of booking and processing air travel. We will always offer the best available flight times and fares to suit your travel dates. Please note that the airlines also charge a credit card fee, which is payable in addition to our service fee.

Holiday costs

All prices featured are in Australian Dollars. Whilst every attempt has been made to provide accurate information, details of particular tours described may have changed since the brochure was published. Also changes in fares and other charges may affect the price of particular tours. Make sure you carefully study the booking conditions and ask your consultant to check on whether changes have occurred in the tour you want, before you book.

Goods and services tax

All prices are inclusive of Australian GST.

Travel insurance

Travel Insurance is not included in the cost of the package. We strongly recommend you insure yourself fully for loss of deposit and cancellation fees, loss of monies or baggage.

Hotel accommodation/definitions

Hotel descriptions are based on information supplied by the properties. Any facilities shown are subject to change at any time.

  • Twin/double – Cost per person in a twin or double bedded room.
  • Single room – A supplement is payable where one person solely occupies a room for whatever reason, by choice or circumstance.
  • Triple room – Cost per person based on three people sharing one room with existing beds
  • Showers – Some hotels only have a shower over a bath. Please advise if this is a problem
  • Check in – Please note; standard check-in procedures applies for all hotels / accommodation booked through Aussie Getaways. Hotels may require a security bond at check-in. This can be a credit card or cash and the amount may range from $100-$200.
  • Star Ratings–The star ratings mentioned are provided to Aussie Getaways by the hotels and should be used as a guide only. Aussie Getaways accepts no responsibility for the accuracy of the ratings displayed.

Single supplement

This relates only to Accommodation and not other services.

Meal abbreviations

  • CB = Continental Breakfast
  • B = Full Breakfast
  • L = Lunch
  • D = Dinner
  • MT = Morning Tea
  • AT = Afternoon Tea

Final payment

Final payment must be made no later than 42 days prior to departure or earlier if airfare conditions apply, or your booking will be treated as cancelled and appropriate cancellation fees apply. Payment is accepted by cash, cheque (subject to cheque clearance) and direct deposit into our bank. Bank details as follows:

  • Commonwealth Bank Adelaide
  • BSB: 065-000
  • Account Number: 10336748
  • Account name: Aussie Getaways

Please include your booking number on the deposit and call Aussie Getaways to advise that you have made payment this way.

Credit card or charge card payments

We accept MasterCard and Visa a 1 % credit card fee will apply if either of these are used for final payment.  This charge does not apply to payments made at the time of booking. We do not accept American Express or Diners Card.

Documents

Once final payment has been received Aussie Getaways will forward a receipt. Then approximately 2 weeks prior to departure tickets, accommodation and tour vouchers plus any other relevant information will be sent to you.

Concessions

Prices in this brochure are based on pensioner concession, full fare supplements may apply.

Amendments

Any amendments to confirmed arrangements will be charged at $33 per person per amendment.

Refund on unutilised services

In respect to accommodation, meals, sightseeing tours or other services which are included in the holiday cost but not utilised, a refund may be available less $33 per person handling fee and any other cancellation fees charged by the principle.

Minimum passenger numbers

Should any tour offered by Aussie Getaways fail to reach minimum passengers numbers, we reserve the right to cancel that tour. Insurance cover is available to compensate for the loss of pre-paid cost of airline tickets purchased to reach the departure point of the tour (please refer to page 41 of the QBE Australian Travel Insurance brochure supplied.) Any deposits paid for travel on a cancelled tour will be either refunded or transferred to another tour by request.

Itinerary variations

Aussie Getaways reserves the right to cancel or alter tour itineraries as deemed necessary. Tour operation or alterations may occur due to road or weather conditions, strikes, public holidays and accommodation availability etc. The company gives no guarantee as to the exact arrival or departure times as circumstances beyond our control may influence this.

Conditions

Please be aware that special conditions apply to all travel components booked (eg cancellation and amendment fees) Please check with your travel consultant if you are unsure of these conditions.

Reconfirmation

Some operators require you to reconfirm your arrangements with them. Details of this will be on your final documents.

Responsibility

Australia and Beyond Travel Pty Ltd trading as Aussie Getaways or its accredited agents finalise all arrangements for these tours upon the express condition that it shall not be liable for any injury, damage, loss, accident, delays generally or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or aircraft, or through the acts or default of any company or person engaged in conveying or accommodation of passengers, or in the carrying out of arrangements of the tours, or otherwise in connection herewith.

Australia and Beyond Travel Pty Ltd is not liable for and denies all responsibility for personal injury caused by circumstances outside its control. Australia and Beyond Travel Pty Ltd cannot accept responsibility for any operator changing or withdrawing prices, details or services shown; all are subject to alteration without notice.

The operators, including Qantas, Virgin Blue, Jetstar, GSR, Aussie Pinnacles, AAT Kings, Viva Holidays, Outback Experience Tours, Travel North, Wilderness Challenge, Venture North, Adventure North, Broome & Kimberley Holidays, Tas Vacations, Captain Cook Cruises, Sealink and other operators carry no responsibility and their involvement is as carriers only.

Australia and Beyond Travel Pty Ltd shall indemnify them against any claim, action, loss or damage which may be made against them or which they may incur as a result of any misdescription or misleading information contained in the tour literature. All holidays and prices are subject to availability.

Australia and Beyond Travel Pty Ltd is a wholesaler and in the provision of holidays, acts solely as an agent on behalf of the principals. These principals are the airlines and all land and transport suppliers including the range of hotels, coach companies, airlines, hire car companies, motor home companies, ferry and boat companies and railways used in the holiday reserved by the client and featured in brochures and flyers produced and distributed by Aussie Getaways.

As Australia and Beyond Travel Pty Ltd is not a principal and acts solely as an agent between the principal and the third party (client), it is not responsible for monies paid in advance to the principal by Australia and Beyond Travel Pty Ltd on behalf of the third party (client), if the principal is unable to provide that service either by default, insolvency, liquidation, change of ownership or operational difficulties.

Cancellations

If you have to cancel your holiday you should contact Aussie Getaways or your travel agent as soon as possible. Aussie Getaways will charge a minimum of $330 per person for cancelled holidays. These charges are made to cover administration and communication costs.

The above charge is in addition to amendment or cancellation fees which may be levied by accommodation providers, touring or transport operators or airlines.

Such fees are payable if sanctioned by the principal. Cancellation between 42 and 15 days prior to departure will incur a minimum 50% fee of the total holiday cost and within 15 days of departure will incur a 100% cancellation fee.